FAQs 2017-04-04T12:54:34+00:00

Frequently Asked Questions

In home pet sitting, is a sitter coming to your home to render service to your pets. Whether it be feedings, walks, medicine administration or yard/litter pickup we have you covered! The visits are customized to meet the needs and routines of your pet(s). The sitter generally comes 1 to 4 times per day. Your sitter can take care of your home as well, they will bring in the mail/newspaper, pick up packages and flyers, adjust your TV or radio, alternate lights and blinds and water plants. This gives your home a “lived-in feel” to deter burglars.

Of course! The first consultation to meet you and your pet before you leave is always free. This is where we make sure you signed the contract, take your 2 keys and you show us everything you’d like done while you’re away. It is important that the client fills out their online Pet Portal profile completely prior to the meeting. If you do not have two copies of your key, another can be created for a $10 charge. The first Consultation is complimentary and is 30 minutes or less. If a second consultation is requested for any reason after the initial, we would be happy to come by and there will $15 visit charge.

We feel that your pet’s usual routine shouldn’t have to be disturbed just because you’re gone. By boarding your pet(s), you risk their comfort, health and psychological well-being. Boarding facilities risk your pet’s physical safety and also cause unnecessary anxiety. Kennels are known to foster the transmission of infectious diseases like kennel cough and insects like fleas and worms. They also can’t promise the safety of your pet when it mingles with other strange dogs in the facility. Our in home pet sitting also saves you the hassle of a car ride to a kennel which would just be another chore on your list of things to do before leaving. We don’t stipulate mandatory drop off and pick up times, like a boarding center because everything is done in your home! We want to make your life easy. Having a professional pet sitter come to your home is the next best thing to having you there! You also have the added benefit of a lived in home, which may be a crime deterrent.

Yes, we are a bonded and insured through Pet Sitters Associates LLC and licensed with the City of Chula Vista. Our employees carry workers compensation. Our contractors must show us proof of insurance to work with us. We always have your tail covered!

We are open 365 days a year 7am-9:30pm.

Our sitters are mature and responsible pet lovers who are hand selected because they have experience with animals and ethics that meet our high standards. The owner of BeLoved Pet Sitting hand trains each prospective pet sitter before they become an employee. Prospective pet sitters job shadow experienced sitters for two weeks before being permanently hired. Pet Sitters are shown the best ways to ensure the safety of your pet and the security of your home in a 50 page Employee Handbook that is regularly updated and discussed.

Yes, the minimums we have while clients are away on vacation are as follows: Dogs must be visited once every 12 hrs and cats must be visited at least once every 24 hours if you are away on vacation. Caged pets must be seen once every 24 hours. We have had dogs get sick and cats lock themselves in rooms with no food or water and for these reasons we stipulate mandatory visits. We definitely recommend more visits than that for your pet’s safety and well being, these are just our minimums. Other than that, you may schedule as many services as you desire via the portal.

  • In your home, your pet remains in his or her secure environment, where all the sights, smells and sounds are familiar.
  • In your home, your pet follows his or her customary diet and exercise routine.
  • Your pet is not traumatized by travel in a vehicle to a boarding kennel and you are saved the burden of fur in your car.
  • In your home, your pet is not exposed to other animals, diseases, fleas, ticks and other parasites. Most pet care facilities do their best to keep things at bay, however, it only takes one infected pet to spread it from pet to pet in close quarters.
  • In your home, no other animals will be looking to pick a fight with yours, which frequently happens at pet care facilities.
  • In your home, pets are less likely to suffer from anxiety disorders which lead to diarrhea, anxiety, nervous chewing, accidents in the house and other behavioral problems.
  • When pets are left in boarding facilities they are allowed to go to the bathroom anywhere and everywhere they want. Sometimes puppies go home thinking this is okay to do at home as well and then you have to re-potty train again, as if it wasn’t hard enough the first time!
  • Pet Kennels are often closed on Sundays and holidays and have only very certain pickup windows forcing your pet to stay unnecessarily longer when you could have reunited sooner with them. With in home pet sitting, this situation never occurs. We only come when you need us.

Absolutely! When you call, we will schedule a free consultation with a sitter. They will meet you and your pet(s) and become familiar with your home while discussing all pertinent information regarding their care. We know that you and your pet(s) like to see the same familiar face every service period, so you will in most cases, have the same sitter. Sometimes we send two sitters to your initial consultation just so you always know a qualified backup sitter is available. We strive for consistency, which is another element that sets us apart from other pet care providers.

We care for dogs, cats, birds, fish, rabbits, hamsters, guinea pigs, chinchillas, chickens, turtles and frogs.

All of our sitters are able to give pills, liquids, and topical medications to pets. Many of our sitters are also able to give needle administered medications like insulin.

We are committed to the excellent care of your pet(s). Should your pet become sick or injured, we will follow the procedures listed below:

If your sitter encounters a pet or home emergency: Your sitter will immediately try to contact you, to see what course of action you would like to take.

Your sitter will contact a supervisor who is on call 24 hours a day, 7 days a week.

If we are unable to contact you, we will try to reach your emergency contact person on file.

If we are unable to reach anyone, we will decide on the appropriate action to be taken to protect and care for your pet and home.

If it is deemed a health emergency for your pet, we will contact your vet or an emergency clinic and transport your pet if needed.

Your sitter will immediately try to contact you, to see what course of action you would like to take.

 

We guarantee that should our sitter or sitter’s vehicle become incapacitated while your service is in progress, another one of our professional pet sitters will complete your service with all the instructions you left us.

While it is most ideal for our professional pet sitters to provide all the care during the entire period, we will agree to share that service with whomever you entrust to help out, in most cases. We require that you provide us with contact information. Please inform them that they can contact us 24/7 with any questions regarding your pet’s care. If they cannot fulfill their part of the service, we will take over the entire service immediately at your expense. We require that a written log be left in the home, where your service provider and our sitter each sign the date and time of each visit. If they do not sign and date each visit and we can not reach you or them we will take over the remaining necessary visits at your expense. Communication is key.

Yes. Tips are not required, but are always appreciated! You may include them in your check, leave cash or have a tip added to the card set up in your portal. To use your credit card for tipping, just call (619) 781-7676 or email us at belovedpetsitting@gmail.com and tell us the amount you would like to give. 100% of all tips go to your sitter.

Of course! Communication is key. You and your sitter may talk directly about the care of your pet(s) and home, but all reservations including changes and cancellations, must be made directly with Susan at (619) 781-7676. In some instances you may make cancellations within the portal yourself, but that must be done 24 hrs before the first service on your invoice.

Cancellations made within 24 hrs of the visit, incur a non-refundable $12 fee. Scheduled visits made to the home that are not necessary because you arrived and forgot to tell us, are charged at the full rate. Canceled services reserved over a holiday specifically, are not refundable at any time past the reservation date.

SAVE GAS – we come to your home. You are not inconvenienced by transporting your pet.

SAVE MONEY – in multi-pet households, our prices will be less expensive than a pet care facility guaranteed! We do not charge extra for up to 3 pets. You also do not have to pay for extra days if you come home late or on a holiday when pet care facilities are closed and they charge you for another night.

SAVE TIME – no need to take time out of your already busy day to drop off your pets or pick them up. As a registered client of BeLoved Pet Sitting, we will always cover you if you ever work late, go on a vacation, became hospitalized or have a family emergency. We will start pet care as soon as needed, just input the times into your portal or give us a call. You will also never need to look for another pet care company again, we are open 365 days a year and have 3+ sitters who are always on call should your original sitter not be available.

Yes, there is an extra $4 per visit, holiday fee. This includes federal holidays, Christmas Eve and New Year’s Eve.

Yes! Our best advertising is a happy client! Refer our service to a friend, family member, or co-worker, and we will give you $20 towards your next service with us. When they mention your name, a credit will be added to your account once they book their first service.