Pet Sitting FAQS
Our policies including refunds can be found in the Contract For Services.
What is pet sitting in my home like?
In home pet sitting, is a sitter coming to your home to render service to your pets. Whether it be feedings, walks, medicine administration or yard/litter pickup we have you covered! The visits are customized to meet the needs and routines of your pet(s). The sitter generally comes 1 to 4 times per day. Your sitter can take care of your home as well, they will bring in the mail/newspaper, pick up packages and flyers, adjust your TV or radio, alternate lights and blinds and water plants. This gives your home a “lived-in feel” to deter burglars.
When is payment due?
Payment is due before the first day of service. Your invoice can be found under the "Invoices" tab in the menu of the Pet Portal.
What are your open days and hours?
We are open 365 days a year with extended holiday hours. We work 7:30am-9:00pm.
What happens if my pet gets sick or injured?
If your sitter encounters a pet or home emergency: Your sitter will immediately try to contact you, to see what course of action you would like to take.
Your sitter will contact a supervisor who is on call 24 hours a day, 7 days a week.
If we are unable to contact you, we will try to reach your emergency contact person on file.
If we are unable to reach anyone, we will decide on the appropriate action to be taken to protect and care for your pet and home.
If it is deemed a health emergency for your pet, we will contact your vet or an emergency clinic and transport your pet if needed.
Your sitter will immediately try to contact you, to see what course of action you would like to take.
What happens if one pet sitter has an emergency? Is there backup?
In order to accommodate unforeseen events, we always send two sitters to meet you. We guarantee that another one of our professional pet sitters will complete your service with all the instructions you left us in the portal.
Can I tip?
Yes! We certainly appreciate tips! You can leave pet sitters a tip directly in the portal when you pay your invoice.
Can I contact my sitter?
Of course! Communication is key. You and your sitter may talk via phone, email or within our app. We do not allow our pet sitters to text message you. All reservations including changes and cancellations must be made directly with the office at (619) 781-7676 or in the portal. In some instances you may make cancellations within the portal yourself, but that must be done 24 hrs before the first service on your invoice.
Are there holiday fees?
Yes, there is an extra $10 per visit holiday fee.
Can my pet sitter administer medication?
All of our sitters are able to give pills, liquids, and topical medications to pets. Many of our sitters are also able to give needle administered medications like insulin.
Can I have friends or family supplement visits with BeLoved Pet Sitting?
No. We do not allow anyone else to have access to your home for any reason. We will not share pet sitting responsibilities with friends, neighbors or extended family members. Our policy also stipulates that no home contractors (maids or handymen) have access to your home while you are gone. We are very strict about this policy.
Are there mandatory minimums for visits per day?
Yes, the minimums we have while clients are away on vacation are as follows: Dogs must be visited once every 12 hrs and cats must be visited at least once every 24 hours if you are away on vacation. Caged pets must be seen once every 24 hours. We have had dogs get sick and cats lock themselves in rooms with no food or water and for these reasons we stipulate mandatory visits. We definitely recommend more visits than that for your pet’s safety and well being, these are just our minimums. Other than that, you may schedule as many services as you desire via the portal.
How do you handle keys?
In order to provide our clients and their pets with the most reliable service, we require that each client utilize a key storage lock box to hold a minimum of two sets of keys, to their residence. Two are necessary in order to ensure that a backup key is always available in case one breaks or becomes lost. The storage box must have a combination code access and we recommend one with at least four digits.
The use of a secure lock box provides you with the peace of mind that your key will always be at your home and secure.
The benefits of using a secure key storage lock box include:
Keys remain safely stored at your premises and if you move you can take the lock box with you
Our pet care personnel will have immediate access to your home in an emergency
- Any pet sitter can be available to you short notice
Keys will no longer have to be frequently transported
- You won’t have to pay us for key pickup/drop
- One secure location for keys helps to eliminate the risk of theft or loss
An ideal key storage lock box should:
Hang easily from any fence, railing, doorknob, or pipe
Have a large enough capacity to hold a minimum of 2 sets of keys
Be reinforced to withstand the weather, saws, and hammers
Have an adjustable 4-digit changeable code
Why do I need 2 tested keys?
We require that you place two tested keys in your lock box to prevent lockouts. If a key does not work or your sitter locks themselves out they need immediate access to your home to care for your pets. If they are locked out because only one key was placed in the lock box and something happened to it, they will contact a locksmith and you will be charged the lockout fee.
Where will we place the lock box?
Lock boxes should be placed in a secure location, out of the elements, and easily accessible by your sitter.
What if I want you to use my garage door/keyless entry door?
Our sitters must have immediate access to a working key either from a lock box, or your emergency contact in case of a power outage, dead batteries, or a malfunction in these devices. If your sitter is locked out for more than 30 minutes and can’t get ahold of your emergency contact they will contact a Locksmith and you will be charged the lockout fee from the Locksmith which generally totals more than $150.
What if I don’t want to buy a lock box?
A lockbox is required to use our services as we will not hold keys. We will only make exceptions for keyless entry doors and garage door pin pads.
What if my doorknob will not hold a lock box?
You can purchase a door hanger listed on the New Client Registration page for $7 that will allow you to hang your lock box from your door frame. Please hang from the top of your door so your sitter can reach the lock box.
Can I just leave a key under my doormat or in another hidden location?
This poses a security risk to your pets and home as well as a safety risk to our pet sitters if an unauthorized intruder was to find the key and enter your home. It is also a liability for us if the key were to go missing.
How will my sitter access the lock box?
After you set your lock box combinations you will need to update them along with the location of the lock box in your pet profile. At each visit, your sitter will have access to view the information and gain access to your lock box.
Do I get to meet my pet sitters?
The first consultation to meet you and your pet before you leave is always free. BeLoved Pet Sitting always sends two pet sitters to meet you that way we always have a backup in case of unforeseen circumstances and so that our staff members can have a day off.
The first Consultation is complementary and takes about 20 minutes. If a second consultation is requested for any reason after the initial, we would be happy to come by a second time ($15 visit charge.)
Are the pet sitters employees or contractors?
All of our staff are employees who are trained and carefully monitored for quality control.
Are pet sitters bonded and insured?
Yes, we are a bonded and insured. Our employees also carry Workers Compensation.
What differentiates us?
At BeLoved Pet Sitting we believe pets deserve the best care in every way, every day. While you’re away make sure they still get to play. We believe all cats and dogs deserve to stick to their usual routine while you’re gone, so we provide a wide range of services to best fit their needs.
We also believe pets should be “free range” and not cooped up in crates, boarding kennels or the tiny rooms at dog hotels. In your home care is the best pet sitting option as pets remain free of environmental stress triggers. Let them sniff their usual smells, keep on their potty schedule and remain on their own food all while sitting comfortably at home. Pets, just like children, appreciate structure and routine and a mentally healthy dog or cat is a happy pet! Our goal is for you to have peace of mind while you’re gone, we have got you covered, so relax (because your pet already has!)
BeLoved Pet Sitting LLC is a professional pet care company. Our clients know that they are trusting their fur babies and their homes to a well-established, experienced, licensed, insured and bonded business. We are open 365 days a year from 7am-9pm. We are members of The National Association of Professional Pet Sitters and The American Society for the Prevention of Cruelty to Animals.
If you came to us in search of a reliable pet sitter, you have come to the right place. We match every family to the best sitter available in their area. Our sitters are licensed, bonded and insured. They come with glowing reviews and we frequently ask past clients about their satisfaction with each individual sitter monthly. We have backup sitters on standby guaranteed so nothing on our end will ever inhibit you taking that well-deserved vacation!
Reasonable and Competitive Rates
We understand that owning and taking care of a pet is a large investment, so we make our pet sitting and dog walking services affordable and competitive in San Diego. We offer an assortment of services at many different price points to accommodate all pet care budgets.
BeLoved Pet Sitting realizes that no two dogs or cats or homes are exactly alike, so we offer a wide variety of services to precisely fit your needs. You will tailor your own pet care plan right in your Pet Portal, you tell us the usual routine your pets follow! Contact us today at 619-781-7676.